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Kiflo PRM & Freshchat Integration
The Partner Relationship Management Software Built for Transparency
Kiflo PRM & Freshchat Integration: Support Partners Where It Matters Most
Connect Freshchat to Kiflo and bring real-time support right into your partner portal. Answer questions instantly, resolve issues faster, and keep every partner conversation in one place.
Benefits of the integration
The Kiflo and Freshchat integration brings your support closer to your partners, right inside the tools they already use to drive revenue.
Provide instant answers
Help partners in real time without switching channels or logging tickets.
Build stronger connections
Be present and proactive throughout the partner journey.
Increase program engagement
Partners feel more supported and empowered when help is one message away.
Work in context
Support conversations happen within the partner portal, with all relevant details attached.
Scale your support
Handle more partner interactions without sacrificing personalization or speed.
How it works
Connect Freshchat to Kiflo in a Few Steps
To start, connect your Freshchat workspace to Kiflo by entering your unique Token and Host URL. Once set up, the Freshchat chat icon will appear in the partner interface.
- Go to the Integrations tab in Kiflo.
- Select Freshchat and click "Add to Kiflo."
- Paste your Token and Host URL, then click Save.
Support Partners Right Inside the Portal
As soon as the integration is active, partners will see a Freshchat icon when they log in to Kiflo. They can start a conversation from any page, whether checking lead status, submitting a deal, or exploring resources.
- Your support team receives real-time messages in Freshchat.
- Each message includes the partner’s name, email address, and company name.
- All messages are linked to the partner's profile for full context.
Identify and Segment Partner Messages
Freshchat automatically populates key partner data into each chat, including custom user properties like company name. This ensures every conversation is actionable and tied to real activity.
- Segment conversations based on partner type, region, or tier.
- Use this context to prioritize support or escalate issues quickly.
- Maintain a consistent, personalized, and professional partner experience.
Keep Conversations Secure and Reliable
Freshchat includes robust authentication options through tokens and host validation, ensuring only authorized partners can access and use live chat inside Kiflo.
- Aligns with your data center’s region (US, EU, AU, or INT).
- Ensures chat is only available to logged-in users.
- Keeps your support streamlined and secure.
Book your demo and start providing live support for your partners.
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